Zeitworks is a business process intelligence platform that provides automated and continuous desktop data collection, AI, and real-time reporting to help operations teams discover how work really gets done. Zeitworks provides transformative data and insights about their people, processes, and productivity, empowering them to improve efficiency, lower costs, and maximize the human potential of their teams.
RPA platform task-mining features facilitate the capture of user-executed business processes, helping identify the specific steps of repetitive desktop processes that are ripe for automation. As part of an RPA platform, identified process paths are easily exported and deployed to robot implementations.
Zeitworks and some RPA and Process Mining platforms utilize a set of technologies and techniques commonly referred to as “task mining.” Task mining software collects information about the execution of work performed at a desktop computer by observing and analyzing behavior and event data generated by users performing their job. Importantly, task mining captures repetitive business process work typically involving several desktop applications, including web and communication applications and productivity tools. This data may be from individual users or a cohort of individuals (as, for example, in a call center) and can take the form of data from input devices (keystrokes, mouse clicks), data and events from applications (application windows and input controls), and images (screenshots).
After capturing data, additional mining and analysis capabilities interpret the data by applying sequential pattern recognition, graph/network analysis, and optical character recognition to extract meaningful business insights. Task mining can help enterprises identify process and team inefficiencies, automation potential, and opportunities to lower operational costs and enhance the employee experience.
Both Zeitworks and RPA platforms utilize task mining technologies in their platforms, albeit for very different purposes and business value.
Leveraging task-mining and AI, Zeitworks is a business process intelligence platform that empowers teams to transform their operations by revealing continuous data and insights into how work really gets done. Like a fitness tracker for team productivity, Zeitworks surfaces insights and analyses about people and processes in real-time, giving you the information you need to make better data-driven decisions.
Beyond showing you the steps of a given task, Zeitworks provides a wide breadth and depth of continuous information, including detailed metrics on all unique executions of a business process.
Combining team member productivity metrics and behaviors with detailed application usage statistics gives leaders the information they need to improve efficiency, lower costs, and maximize the human potential of their teams.
Some RPA platforms offer “task mining” features that facilitate the creation of RPA bots from limited user executions of repetitive business processes. Process executions are recorded by users on their desktop computers and are uploaded to a cloud portal. There, analysis tools help identify automation opportunities from the paths and steps that have been repeated frequently in the recorded data. These tools and analyses help managers understand the characteristics and variances of the frequent paths of the candidate processes, assisting in determining the exact process automation structure to automate. RPA instructions of the chosen candidate process are generated, accelerating the development and deployment of the RPA bot.
While RPA task-mining capabilities provide a helpful snapshot in time, they are not designed to dynamically and continuously provide continuous operational improvements, insight into team behaviors, team time and costs of process executions, or details of consumer-specific processes.
Zeitworks AI-powered Business Process Intelligence Platform observes and measures teams, processes, and productivity continuously, empowering leaders to keep their fingers on the pulse of their operations.
Although many repetitive business processes have been automated successfully with RPA technologies, most processes are too complex, poorly understood, or require human oversight, making them difficult or impossible to automate. Unlike RPA task-mining features, Zeitworks provides operational data and insights continuously and longitudinally across the whole team. This always-on and comprehensive approach provides insight into time, costs, and efficiency of unique process executions, application usage, and employee work patterns and behaviors. The continuous nature of Zeitworks data collection and analysis enables operations leaders and their teams to make iterative improvements and optimizations. Several key capabilities distinguish Zeitworks from other products and platforms in the market:
Because the Zeitworks desktop sensor software runs in the background, passively measuring teams and operations, no work is ever stopped or interrupted. Managers can keep their fingers on the pulse of their teams as their work and business change.
Zeitworks can identify, measure and track unique instances of processes and not just the steps that make up a process. This means that Zeitworks can identify, measure, and track individual cases, claims, customers, applications, orders, or whatever unit of work the processes produce. This analysis provides a new level of detail into an organization's business metrics.
The Zeitworks Analytics Portal provides a wide depth and breadth of data and insights about an organization’s people processes and productivity.
Identify automation opportunities, the steps, and paths of a process that have been repeated frequently in the user action data
Understand the frequent path and variances of the candidate processes in order to standardize and agree on the process structure before automating
Generate RPA instructions of a candidate process to accelerate the development and deployment of the RPA bot
Basic statistics about execution time and application usage
Recorded path repetitions by task-mining tools expedite the capture and conversion of human process executions to automation (bot) deployments. RPA task-mining capabilities are not designed to provide continuous operational improvements, insight into team behaviors, team time and costs of process executions, or details of customer-specific processes.
Users initiate recording of process executions on their desktop computers. Uploaded processes can then be analyzed with tools to determine which process steps should contribute to the final process automation definition.
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RPA platform task-mining features facilitate the capture of user-executed business process paths, helping identify repetitive activities ripe for automation.