The Zeitworks Analytics Portal is an easy-to-use, secure SaaS web application that provides managers and teams with real-time data and insights into their operational efficiency and productivity. There are no complicated product configurations, operations, or learning curves. Just log in and get the powerful data and insights you need to optimize your efficiency and capacity
The Zeitworks Analytics Portal offers a multitude of features providing real-time analytics on unique process executions, activity bottlenecks, efficiency risks, team behavior and productivity, and cost-saving opportunities. Like a fitness tracker for your team’s productivity, Zeitworks empowers you to use near real-time analytics to make better data-driven decisions
Deep dive into business process efficiency and team performance metrics in near real-time
Processes
Zeitworks' technology continuously collects and analyzes the activity streams your team produces as they go about their daily work. Using AI technologies, patterns that represent your processes and their component activities are identified and used to discover distinct process executions across your team's operations. The system then measures these process executions, helping you discover where and how time is spent, along with true process costs and performance characteristics of your team.
People
Your people are your greatest asset - their capabilities largely determine the efficiency of your business. Sometimes bad habits or lack of proper training can be hiding in plain sight, limiting your team's throughput. Other times, best practices aren't noticed and shared, holding back your team's true potential. Zeitworks helps you maximize the human potential of your team by providing powerful data-driven insights and comparisons into where your team spends their time across processes and applications. These insights can then drive informed changes that lower costs and boost capacity.
Properties
We know your business processes can have many properties that affect efficiency and cost. These include case type, complexity (calculated by our proprietary algorithm), state (open/closed/reopened), and sub-tasks or activities. Zeitworks provides continuous-time and cost metrics for all of these dimensions, enabling you to locate specific opportunities for improving your business.
Costs
We all know time is money. Finally, get a handle on where and how your team is spending their time and ultimately your resources. Time analysis reveals factors such as process bottlenecks, undertrained team members, and difficult outlier cases that increase the cost of running your business. Time analysis also illuminates the ROI of potential process changes and other optimizations.
Applications
Learn where and how your team spends their time across their main tools: desktop and web applications. See how time is spent in each application broken out by category and across team members, processes, and activities. Finally understand how application usage varies amongst team members of differing abilities, and how to standardize and simplify application usage in your processes, saving you time and money.
Outliers
The powerful analytic landscape Zeitworks provides gives you an easily digestible view of your processes and team performance on a continuous basis. Now Zeitworks offers the ability to drill into those analytics interactively, so you can see the details of which processes, cases, and team members are behind the outliers and other anomalous statistics visible in many of the data visualizations Zeitworks offers.
Efficiency
The exact steps your teams take as they execute their work really matters - unnecessary or random steps can quickly add up. With Zeitworks you can monitor the behaviors your team exhibits that lead to process execution inefficiencies. Zeitworks offers a number of metrics and visualizations like Cross Application Use, Context Switching and Data Replication (copy & paste), that illuminate how your team's interaction with and between their applications may slow process execution and cost your organization money.
Goals
Turn data-driven insights into actions and ROI - now you and your team can create and track goals across a number of different metrics Zeitworks offers, giving you the ability to set a baseline and measure iterative changes and improvements over time. Powerful visualizations show how and where team members and processes are aligned with your goals.
Daily Time
The world of work has changed. You and your team are working partially or fully remote. In-person meetings and hallway conversations are a part of the past. The surge in remote work has made it more complicated to manage your operations and productivity, keeping your employees feeling productive and engaged in the new, distributed work environment.
Managers need all the available information they have at their disposal to keep their fingers on the pulse of their people, how they are engaging, feeling, performing, and managing work-life balance. Zeitworks provides critical real-time data and workplace analytics that illuminate how your team is spending their time so you can keep your team operating at the efficiency levels you need to meet your business metrics and goals.
Excel
Anyone in business operations knows that Excel is ubiquitous. Often used as the glue that binds together disparate steps of a repetitive process, or as an ad hoc database on a fileserver, Excel documents are the jack-of-all-trades tool every organization uses to fill in the holes and gaps. But the utility and flexibility Excel offers also creates problems for organizations. The data and format are essentially unstructured, leaving all kinds of variations your employees can take using and interacting with Excel, causing wasted time and inefficiencies in your operations. Zeitworks offers unprecedented data and powerful visualizations to finally see how your employees are using Excel, down to the sheet and cell level. Now you can understand and correct the inefficiencies and re-engineer the role Excel plays in your operations, saving you and your team time and money.
