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PRODUCT - Analytics Portal

AI-Powered Insights for your People, Processes, and Productivity

Like a fitness tracker for your team’s productivity, Zeitworks empowers you with real-time analytics to make better data-driven decisions. The Zeitworks Analytics Portal offers a multitude of insights into unique process executions, activity bottlenecks, efficiency risks, team behavior and productivity, and cost-saving opportunities. There are no complicated configurations or arcane tools with steep learning curves. Just log in and get the powerful data and insights you need to transform your operations.

Benefits

Deep dive into business process efficiency and team performance metrics in near real-time

  • Processes - AI-driven discovery, measurement, and analysis
  • Process instances - Track and measure actual case executions
  • Time and Cost - Identify where and how time and money is spent
  • Applications - Get granular usage statistics across teams and processes
  • Teams - Member breakouts, comparisons, and work assignments
  • Outliers - Easily identify and inspect outlier cases that drive up costs
  • Trouble Spots - Locate bottlenecks and opportunities for reengineering and training
  • Remote Teams - Stay on top of work habits, burnout risk
  • Continuous Improvement - Set and track goals, measure improvements over time
  • Real-time Data - Keep your finger on the day-to-day pulse of your team 
Zeitworks screenshot of the personal loan program

Features

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Processes

Zeitworks' platform continuously and passively collects and analyzes the activity streams your team naturally produces as they go about their daily work. Leveraging our proprietary AI technologies, patterns that represent your desktop business processes and their component activities are used to discover distinct process executions across your team. The technology then measures these unique process executions, helping you understand critical information like where and how time is spent, the true costs processes and the performance characteristics of your team. Find out more about how Zeitworks compares to traditional processing mining technologies.

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Zeitworks screenshots of the personal loan program dashboard

Productivity

We all know time is money. Finally, get a handle on where and how your team is spending their time, and ultimately the costs to your business. Time and process complexity analysis (calculated by our proprietary algorithm) reveals factors such as the relative efficiency of your team members. Zeitworks also exposes difficult outlier cases that can dramatically increase the time and cost of running your business. Zeitworks makes it easy to drill into and inspect the characteristics of the outlier cases so you can understand how they are affecting the costs of running your business.

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Zeitworks screenshot of the productivity page representing the personal loan program

People

Your people are your greatest asset - their capabilities largely determine the efficiency of your business. Sometimes bad habits or lack of proper training can be hiding in plain sight, limiting your team's throughput. Other times, best practices aren't noticed and shared, holding back your team's true potential. Zeitworks helps you maximize the human potential of your team by providing insightful data-driven behavior and bias "signatures" that characterize how each team member spends their time across process activities and applications. Zeitworks also offers a number of comparison capabilities so you can understand the strengths and weaknesses of your entire team.

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Comparisons

For better or worse, every member of your team is likely doing some aspect of their work in a unique way. Some behaviors are more efficient than others and should be shared with the whole team. Getting your team aligned on the best and most productive practices will lower your costs and boost capacity. Zeitworks provides a number of metrics and comparison capabilities (e.g., cross-team application usage) that will help you identify those behaviors and idiosyncrasies most associated with predictable productivity.

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Properties

We all know the expression, "the devil is in the details." Your business processes can have many details and properties that reveal problems and issues that ultimately affect the efficiency and cost of running your operations. The ability to drill into the details of a particular process execution is another unique power and capability Zeitworks provides that informs you exactly how and where time is spent. If you have the fundamental question: "I'm note sure what my team does and how they do it," Zeitworks has answers for you with fine-grained timelines and execution path flows give you those details when you need them most.

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Zeitworks screenshot of a person's time metrics

Applications

Some teams rely on a handful of applications to execute their processes. Some rely on 10s, even 100s of applications! Application "bloat" is a big problem for many organizations, lacking insight into which applications are being used and at what frequency. IT wants to know which applications can be retired, letting their licenses expire. Operations leaders want to move team members off of legacy applications so processes and simplified and streamlined. Zeitworks shows you where and how your team spends their time across desktop and web applications. See how time is spent in each application broken out by category and across team members, processes, and activities. Finally understand how application usage varies amongst team members of differing abilities, and how to standardize and simplify application usage in your processes, saving you time and money.

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Zeitworks screenshots of application use by category

Efficiency

The exact steps your teams take as they execute their work really matters - unnecessary or random steps can quickly add up. Zeitworks analyzes the behaviors your team exhibits that lead to process execution inefficiencies. Zeitworks offers a number of metrics and visualizations including Cross Application Use, Context Switching and Data Replication (copy & paste), that illuminate how your team's interaction with and between their desktop applications may slow process execution and cost your organization money.

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Goals

Zeitworks provides data and tools that facilitate the continuous measurement and improvement of your people, processes, and productivity. Turn data-driven insights into actions and measurable ROI. Now you and your team can create and track goals across a number of different metrics Zeitworks offers, giving you the ability to not only establish a baseline, but also measure iterative changes and improvements over time. Powerful visualizations show how and where team members and processes are aligned with your goals.

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Zeitworks screenshot of a breakdown of goals by time per execution

Daily Time

The world of work has changed. You and your team are working partially or fully remote. In-person meetings and hallway conversations are a part of the past. The surge in remote work has made it more complicated to manage your operations and productivity, keeping your employees feeling productive and engaged in the new, distributed work environment.

Managers need all the available information they have at their disposal to keep their fingers on the pulse of their people, how they are engaging, feeling, performing, and managing work-life balance. Zeitworks provides critical real-time data and workplace analytics that illuminate how your team is spending their time so you can keep your team operating at the efficiency levels you need to meet your business metrics and goals.

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Zeitworks screenshot of all of the daily time of people

Excel

Although Zeitworks provides details into how many different types of applications are used, we go particularly deep measuring and analyzing Excel usage. Anyone in business operations knows that Excel is ubiquitous. Often used as the glue that binds together disparate steps of a repetitive process, Excel documents are the jack-of-all-trades tool every organization uses to fill in the holes and gaps. But the utility and flexibility Excel offers also creates problems for organizations. The data and format are essentially unstructured, leaving all kinds of variations your employees can take using and interacting with Excel, causing wasted time and inefficiencies in your operations.

Zeitworks offers unprecedented data and powerful visualizations to finally see how your employees are using Excel, down to the file, sheet and cell level. Now you can understand and correct the inefficiencies and re-engineer the role Excel plays in your operations, saving you and your team time and money.

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Zeitworks screenshot of the excel workbook accounting template

Automation

After Zeitworks' deep insights and analytics help you shine a light on your processes and team, the next step is to identify efficiencies that can save you money and increase your team's capacity. Zeitworks' pattern recognition technologies can recognize areas of your processes that are ripe for automation. Repetitive patterns such as excessive Copy & Pasting, Context Switching (see the "Efficiency" tab), and intra- and inter-application pattern flows are just some areas Zeitworks can find automation opportunities.

Adding automation to your processes speeds up execution time. It frees your team to concentrate on higher-level cognitive tasks and your ability to maximize the human potential of your team.

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Zeitworks screenshot of the repetitive patterns for productivity

Want to learn how Zeitworks can unlock the human potential of your team?

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